DHL
DHL is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customised, integrated logistics solutions drive efficiency, improve quality and provide a competitive advantage.
Wendy Foster
Fleet and Compliance Manager
Helping DHL cut training delays and raise pass rates
70%
73%
Challenge
- More and more HGV vacancies were being created
- Traditional recruitment paths were failing to find the right candidates
- DHL’s growth strategy was impacted by a lack of available staff
- The lack of efficiency in their driver training programme led DHL to lose confidence in their existing provider
Implementation
The First stage of implementation was the onboarding process, which involved us sending in a number of our representatives in order to fully understand DHL’s processes. This cemented the relationship between key parts of the booking process, as well as allowing both parties to fully understand what was required.
Within a week, we were running the programme, achieving almost immediate, tangible results. Insite received the first group of 19 drivers from DHL, with all 19 being successfully booked in.
We followed this up with monthly reports and a quarterly review of the business.
Solution
Before starting our working relationship, we conducted a detailed investigation to determine exactly what was inefficient about DHL’s existing driver training programme.
The following issues were subsequently highlighted:
- They weren’t using a centralised supplier
- They were booking training individually and through different suppliers
- There was a huge variance in price depending on which centre was being used
Result
Since our working relationship began, we have seen the following results:
- DHL’s first-time pass rate has risen to 73%
- The company are now finding it easier to locate recruits who require HGV training
- DHL now has an increased ability to win new contracts, as they are able to effectively plan and consequently produce qualified drivers more quickly
- The time it takes to complete training has been reduced by 70%, with an average completion time of just 11 weeks.
- During the process, DHL has learnt that having a single supplier managing the system, shortens the process considerably. It also allows DHL to get drivers trained more efficiently, therefore allowing them to grow their business and meet demand when required.
Challenge
- More and more HGV vacancies were being created
- Traditional recruitment paths were failing to find the right candidates
- DHL’s growth strategy was impacted by a lack of available staff
- The lack of efficiency in their driver training programme led DHL to lose confidence in their existing provider
Implementation
The First stage of implementation was the onboarding process, which involved us sending in a number of our representatives in order to fully understand DHL’s processes. This cemented the relationship between key parts of the booking process, as well as allowing both parties to fully understand what was required.
Within a week, we were running the programme, achieving almost immediate, tangible results. Insite received the first group of 19 drivers from DHL, with all 19 being successfully booked in.
We followed this up with monthly reports and a quarterly review of the business.
Solution
- Before starting our working relationship, we conducted a detailed investigation to determine exactly what was inefficient about DHL’s existing driver training programme.
- The following issues were subsequently highlighted:
- They weren’t using a centralised supplier
- They were booking training individually and through different suppliers
- There was a huge variance in price depending on which centre was being used
Result
Since our working relationship began, we have seen the following results:
- DHL’s first-time pass rate has risen to 73%
- The company are now finding it easier to locate recruits who require HGV training
- DHL now has an increased ability to win new contracts, as they are able to effectively plan and consequently produce qualified drivers more quickly
- The time it takes to complete training has been reduced by 70%, with an average completion time of just 11 weeks.
During the process, DHL has learnt that having a single supplier managing the system, shortens the process considerably. It also allows DHL to get drivers trained more efficiently, therefore allowing them to grow their business and meet demand when required.
Ready to take the stress away from driver training?
Get in touch to reduce your driver training completion times, increase first time pass rates and
reduce costs.
