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Home » Case Study » East Midlands Ambulance Service

East Midlands Ambulance Service

East Midlands Ambulance Service

East Midlands Ambulance Service (EMAS) provides emergency 999 care and telephone clinical assessment services for a population of 4.8 million people.

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    Simplifying supplier management and training visibility for EMAS

    EMAS partnered with Insite to consolidate training suppliers, streamline admin, and improve tracking. With access to a central portal and one point of contact, they gained full visibility and better control over training progress.

    70%

    Overall pass rate across drivers


    75%

    First-time pass rate

    Challenge

    Numerous training suppliers becoming an administrative headache

    Variance of training across suppliers

    Cost difference across suppliers

    Lack of driver progress visibility impacting internal training schedules

    Trainees having limited options for where they could do their training

    Trainees missing internal start dates due to slow completion times

    Solution

    We offered EMAS a fully managed service that allowed them access to more suppliers through our centralised process and pricing. We also gave them access to our CRM through our Driver Tracking Portal. This would significantly reduce the administration necessary to train drivers across numerous locations and allow members of staff to focus on other business aspects.

    Insite were able to implement:

    More training locations available to trainee drivers meaning faster completion times

    Clear communication channels between EMAS programme co-ordinators and the Insite training team

    One price and simple invoicing with one contact

    Access to the Driver Tracking Portal for instant live driver progress

    Result

    To date we have a very healthy 70% overall pass rate and a 71% 1st time pass rate. EMAS have also been able to cut down on time spent contacting training schools for a driver progress update. They are now simply able to log in to the Driver Tracking Portal and find any driver in training and bring up their training log. They also have all drivers’ details stored centrally with easy access.

    Ready to take the stress away from driver training?

    Get in touch to reduce your driver training completion times, increase first time pass rates and reduce costs.

    Get in Touch

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