Capita
How Capita Uses Insite for Efficient HGV Licence Acquisition and Training Management
With the guidance of the Insite team, we successfully met the tight timelines to fulfil the driver requirements for the Defence contract with Capita Fire and Rescue. The entire process was efficiently organised, and the communication was exceptional. Currently, we have trained 64 new drivers who are now employed at fire stations throughout the UK.
Insite also provided weekly reports to keep us informed about the progress of each delegate, ensuring we had complete visibility of their training journey and enabling us to initiate our internal training promptly.”
Insite also provided weekly reports to keep us informed about the progress of each delegate, ensuring we had complete visibility of their training journey and enabling us to initiate our internal training promptly.”
Philip McGuinness
Capita Fire and Rescue, Head of Operations Response and Area Manager
Helping Capita streamline and scale their internal driver upskilling
Capita partnered with Insite to manage the full driver training process across the UK. From booking medicals to test tracking, Insite took care of every detail, saving time, cutting costs, and giving full visibility to internal teams.
64x
Drivers enrolled in Cat C pathway
70%
Cost savings through government funding
Situation
- At the time Capita engaged with Insite, they were managing all the HGV licence acquisition in-house.
- Due to the size of the organisation, this meant coordinating with training centres across the UK.
- This approach led to delays and resulted in their driver training programme not being completed on time.
Challenge
- Capita experienced significant interest in their internal HGV upskill scheme, putting strain on internal teams to manage the logistics of training a large number of employees in multiple areas of the UK.
- Due to the nature of Capita’s business, it was vital their operations continued to run smoothly and on time.
- Therefore, Capita required a training partner that could oversee the entirety of their training programme, guide them through every stage of the process and ensure all requirements were understood along the way.
Solution
- Insite provided a fully managed service, managing the logistics of the entire driver training process, from booking driver medicals to in cab training and testing via our nationwide network of training centres.
- Capita were also provided with full visibility of driver progress via regular candidate reporting catch ups.
- An additional benefit of upskilling existing employees through this programme was capita’s ability to continue to highlight the outstanding customer service, Capita Fire & Rescue are known for.
Result
- 64 candidates enrolled in the cat C pathway to date.
- Achieved an average time from medical to booking the practical of just 3-4 months across all drivers.
- 2-3 drivers enrolled every month onto the bootcamp scheme[CM1] [MV2] ; highly popular within the business
- 70% reduction in cost compared to traditional driver training due to the government funded subsidy accessed through Insite. Popular within L&D department due to the cost effectiveness of the subsidy
- With the fantastic subsidy on offer, Capita were happy to advertise this throughout their business on a regular basis
Situation
- At the time Capita engaged with Insite, they were managing all the HGV licence acquisition in-house.
- Due to the size of the organisation, this meant coordinating with training centres across the UK.
- This approach led to delays and resulted in their driver training programme not being completed on time.
Challenge
- Capita experienced significant interest in their internal HGV upskill scheme, putting strain on internal teams to manage the logistics of training a large number of employees in multiple areas of the UK.
- Due to the nature of Capita’s business, it was vital their operations continued to run smoothly and on time.
- Therefore, Capita required a training partner that could oversee the entirety of their training programme, guide them through every stage of the process and ensure all requirements were understood along the way.
Solution
- Insite provided a fully managed service, managing the logistics of the entire driver training process, from booking driver medicals to in cab training and testing via our nationwide network of training centres.
- Capita were also provided with full visibility of driver progress via regular candidate reporting catch ups.
- An additional benefit of upskilling existing employees through this programme was capita’s ability to continue to highlight the outstanding customer service, Capita Fire & Rescue are known for.
Result
64 candidates enrolled in the cat C pathway to date.
Achieved an average time from medical to booking the practical of just 3-4 months across all drivers.
2-3 drivers enrolled every month onto the bootcamp scheme[CM1] [MV2] ; highly popular within the business.
70% reduction in cost compared to traditional driver training due to the government funded subsidy accessed through Insite. Popular within L&D department due to the cost effectiveness of the subsidy.
With the fantastic subsidy on offer, Capita were happy to advertise this throughout their business on a regular basis
Ready to take the stress away from driver training?
Get in touch to reduce your driver training completion times, increase first time pass rates and
reduce costs.