“Its been a pleasure working with Insite. The whole process has been effective from the initial contact to the candidates passing. Thank you!”
Wendy Foster
Fleet and Compliance Manager
Helping DHL cut training delays and raise pass rates
DHL partnered with Insite to fix recruitment delays and improve driver training outcomes. With faster onboarding, better visibility, and streamlined support, they boosted pass rates and filled vacancies more efficiently.
70%
Reduction in training duration
73%
Pass rate now achieved
Challenge
More and more HGV vacancies were being created
Traditional recruitment paths were failing to find the right candidates
DHL’s growth strategy was impacted by a lack of available staff
The lack of efficiency in their driver training programme led DHL to lose confidence in their existing provider
Implementation
The First stage of implementation was the onboarding process, which involved us sending in a number of our representatives in order to fully understand DHL’s processes. This cemented the relationship between key parts of the booking process, as well as allowing both parties to fully understand what was required.
Within a week, we were running the programme, achieving almost immediate, tangible results. Insite received the first group of 19 drivers from DHL, with all 19 being successfully booked in.
We followed this up with monthly reports and a quarterly review of the business.
Solution
Before starting our working relationship, we conducted a detailed investigation to determine exactly what was inefficient about DHL’s existing driver training programme.
The following issues were subsequently highlighted:
There was a huge variance in price depending on which centre was being used
They weren’t using a centralised supplier
They were booking training individually and through different suppliers
Result
Since our working relationship began, we have seen the following results:
During the process, DHL has learnt that having a single supplier managing the system, shortens the process considerably. It also allows DHL to get drivers trained more efficiently, therefore allowing them to grow their business and meet demand when required.
DHL’s first-time pass rate has risen to 73%
The company are now finding it easier to locate recruits who require HGV training
DHL now has an increased ability to win new contracts, as they are able to effectively plan and consequently produce qualified drivers more quickly
The time it takes to complete training has been reduced by 70%, with an average completion time of just 11 weeks.
Ready to take the stress away from driver training?
Get in touch to reduce your driver training completion times, increase first time pass rates and reduce costs.
