We offered TC a fully managed service that allowed them access to more suppliers through our centralised process and pricing. This would significantly reduce the administration necessary to run simultaneous cohorts across numerous locations allowing members of staff to focus on other business aspects.

Insite implemented the following to help alleviate these issues

Onboarding session with Manpower – Insite’s recruitment partner

Book module 1&2 simultaneously

Complete CPC at the same time as Cat C licence

Provided 1 on 1 theory onboarding session in weeks 1 & 2

Opened a variety of communication lines – call, text & email with candidates

Allowed TC access to the Insite CRM so they could track candidates progress

Before starting the relationship, we commenced an investigation and discovery process to discover why certain cohorts were underperforming and contributing to their problems.

We found the following issues:

Not using a centralised supplier in certain areas

Booking Mod 1 and Mod 2 separately

Starting CPC process after completing HGV practical

Lack of theory onboarding & support from certain suppliers

A lack of direct contact with the driver & programme co-ordinators

Not being able to track a candidate after their 3-week induction programme

Ongoing practical training issues

Modules 1 & 2 are booked together to speed up the overall completion process. Candidates were passing their module 1 and then Category C but having to wait a further 5-8 weeks to complete modules 2 & 4 of their CPC. Booking all theories and practicals within the same week speeds up completion times by up to 8 weeks.

1 on 1 theory sessions via a phone call were implemented to ensure candidates are familiar with their theory software and have downloaded the mobile app. A PowerPoint presentation was developed to further support theory learning. This has contributed to learners feeling more at ease with their theory revision.

Insite understand that people prefer to communicate by different channels. Text message correspondence is a great tool for learners who can’t always access their email or take a phone call. More open channels of communication have led to faster response times to book training.
By using Insite’s manufactured portal, TC staff have access to the Insite CRM. This allows them to track the progress of each candidate. Pass rates and dates of all modules are broken down giving full transparency to Telford College. Weekly reports are also sent to members of staff.
This allows them to liaise with and track candidates a lot more effectively after they comple their 3-week induction programme.

A very exciting new project for Insite is the recent driver academy partnership they have with Manpower. TC drivers can benefit by registering with Manpower where they will receive CV enhancement and interview role-play whilst training. After completing training Manpower endeavour to place them into employment through their many contacts within the logistics industry. This employment support for learners is a huge benefit in helping TC meet their own employment goals.

Produced their fastest ever trainee – 6-week completion – candidate then started employment 2 weeks later

Average time to practical training 12 weeks – down from 6 months for certain suppliers

Recruitment expertise provided through Manpower driver academy partnership – 64% registration uptake so far

100% visibility on candidate’s progress