THX UK

Stoke on Trent City Council were looking for opportunities to promote career pathways for their existing staff, rather than recruiting externally.

“We are always striving to enhance our efficiencies, especially in managing our internal processes which includes training. We strongly believe in developing our own team and promoting from within. While this requires additional time, effort, and investment, it remains a key part of our growth strategy. With the support of the Insite team, we have worked well together in training the drivers needed to sustain our expansion plans. The entire process has been seamlessly managed, with excellent communication and regular updates. We are hopeful that there will be more funding in future.”

Russell Avery

Transport Manager

Turning around past training issues for THK with a managed solution

After poor training experiences and high dropout rates, THK turned to Insite for a fully managed service. With consistent trainers, clear timelines, and dedicated support, they regained control and upskilled drivers efficiently.

£50,000+

Saved on training costs

1 point of contact

With weekly updates and full visibility

Challenge

Their negative experiences with other HGV driver training meant that it could not be completed on time, and pass rates were extremely low
Variability in training quality, costs, and instructor consistency created inefficiencies
Trainees had few location choices, and delays caused them to miss internal start dates.
Frequent Instructor Changes – Inconsistent trainers led to suboptimal learning experiences, as candidates were not taught by those familiar with the area

Solution

Insite delivered a fully managed service, overseeing the entire driver training process, including digital enrolment and candidate reporting. This streamlined approach gave THX complete visibility without the administrative burden. With Insite dedicated training co-ordinator team, THX had a single point of contact for all account-related queries, ensuring seamless communication. Insite operational team also optimised training schedules, keeping them on track and efficient. A key factor in the success of this partnership was the emphasis on personal development, fostering a supportive environment where employees were motivated to excel.

Additionally, THX incentivised existing employees to upskill by offering a clear pathway for career progression within the organisation.

Result

Reduced training costs through the Bootcamp and saved over £5000 as a result.
Helped reduce driver vacancies, lowering the business’s reliance on agency drivers and reducing long-term costs.
THX’s ability to win new contracts is expected to improve as they can now plan and create a pipeline of soon to be qualified drivers.
HGV training was prioritised due to the efficient booking process and the strong relationship established by Insite Client Success Manager.
Having a dedicated training co-ordinator team who communicate regularly via text, phone and e-mail provided THX with peace of mind knowing that the training was going as expected

Challenge

Their negative experiences with other HGV driver training meant that it could not be completed on time, and pass rates were extremely low .
Variability in training quality, costs, and instructor consistency created inefficiencies .
Trainees had few location choices, and delays caused them to miss internal start dates .
Frequent Instructor Changes – Inconsistent trainers led to suboptimal learning experiences, as candidates were not taught by those familiar with the area

Solution

Additionally, THX incentivised existing employees to upskill by offering a clear pathway for career progression within the organisation.

Result

Reduced training costs through the Bootcamp and saved over £5000 as a result.
Helped reduce driver vacancies, lowering the business’s reliance on agency drivers and reducing long-term costs.
THX’s ability to win new contracts is expected to improve as they can now plan and create a pipeline of soon to be qualified drivers.
HGV training was prioritised due to the efficient booking process and the strong relationship established by Insite Client Success Manager.
Having a dedicated training co-ordinator team who communicate regularly via text, phone and e-mail provided THX with peace of mind knowing that the training was going as expected

Ready to take the stress away from driver training?

Get in touch to reduce your driver training completion times, increase first time pass rates and
reduce costs.